Find the answers to all of our most frequently asked questions.

Getting started is easy! You can book and move in directly through our website, or contact us and we’ll send you a secure move-in link via phone or email. Once you've completed the form, made your payment, and we’ve verified your ID, we'll send you your unique gate PIN and a map showing your storage unit's location. Just bring your own padlock—and you're all set!

For safety and legal reasons, you cannot store flammable or combustible materials, hazardous or dangerous goods, perishable items such as food or plants, stolen or illegal property, or anything that could harm the environment. If you're unsure whether something is suitable for storage, please contact us for guidance.

While it's not mandatory, we strongly recommend insuring your belongings while they're in storage. Most insurance companies or brokers can extend your existing coverage to include storage—often at no extra cost. Just let them know you’re storing with us.

Your storage unit is secured with your own personal padlock, so only you have access to the keys. Our entire facility is fully enclosed with security fencing and protected by a PIN-controlled electric gate. For added peace of mind, the premises are monitored 24/7 by surveillance cameras.

We have a one-month minimum charge, but you're welcome to use the storage for as little as one day if needed. When you're ready to move out, we just ask for 14 days’ notice.

All payments are made in advance and are automatically debited each month from your credit card or bank account. We also require a one-month deposit bond, which is fully refunded when you move out—provided your storage space is left empty and clean.